Help Center / Security
You can reach our team via email at [email protected]
What happens when I connect my Tesla Account?
To allow Teslascope to request information about your vehicle, it must utilize a Tesla Account refresh token.
Once validated, your refresh token is encrypted and stored securely. This token is then used to provide continuous and uninterrupted service.
For more information in addition to instructions on obtaining a refresh token, please view this help page.
Can I disconnect my Tesla Account?
You can disconnect your account and remove its stored encrypted tokens via the Tesla Account page at any time. Please note, all vehicles under the account will have Quiet Mode enabled as vehicle data requests will no longer succeed without these tokens.
Does Teslascope support 2FA (Two-Factor Authentication)?
Yes. Our Two-Factor Authentication system (utilizing TOTP) provides all vehicle owners with an extra layer of security that readily supports programs such as Google Authenticator, 1Password, and many others.
We are proud to be the one of the only Tesla-related service that provides 2FA.
How does Teslascope keep my information (and vehicle) safe?
Teslascope takes advantage of Amazon's AWS (Amazon Web Services) platform to allow us to securely manage our services. We use the following to accomplish this:
- Requiring all employees to use two-factor authentication. Read more.
- Implementing Amazon's "Inspector", which scans ours network to identify vulnerabilities, exploits, as well as ensuring we maintain best practices. Read more.
- Storing all of Teslascope's data in RDS / Aurora. Read more.
Additionally, Teslascope uses Cloudflare's various tools to provide a more efficient and safe experience for all visitors and our members.
We ensure that all potentially sensitive data is only accessible by the intended vehicle owner and protect against other malicious access attempts.
How are credit card payments handled?
Can I deactivate my account?
While we'd be sad to see you go, you may deactivate your account at any time via Account Settings.
You must restore your account within thirty days to prevent it from becoming locked.
Data cannot be restored once locked and an option to permanently delete your account and its associated data is given. You may also request immediate deletion of your account and its associated data via email (see sidebar) once deactivated.