Help Center / Security

A collection of Frequently Asked Questions and more. We're here to help.

Your trust is paramount to our vision. We take countless measures to ensure that all information is kept private, safe, and secure.

To allow Teslascope to request information about your vehicle, it must generate an access token using your account's credentials. Once this occurs, all credentials are immediately discarded.

We obtain an "access token" in addition to a "refresh token", which is used for making all further requests. When thirty days have passed, we use the refresh token to request a new access token, allowing us to provide our members with continuous and uninterrupted service.

Absolutely! We include an option for providing your own tokens as an alternative to connecting with your account. This is an advanced feature and intended for programming-savvy individuals.

For more information in addition to instructions, please view this help page.

Teslascope takes advantage of Amazon's AWS (Amazon Web Services) platform to allow us to securely manage our services. We use the following to accomplish this:

  • Requiring all employees to use two-factor authentication. Read more.
  • Implementing Amazon's "Inspector", which scans ours network to identify vulnerabilities, exploits, as well as ensuring we maintain best practices. Read more.
  • Storing all of Teslascope's data in RDS / Aurora. Read more.

Additionally, Teslascope uses Cloudflare's various tools to provide a more efficient and safe experience for all visitors and our members.

We ensure that all potentially sensitive data is only accessible by the intended vehicle owner and protect against other malicious access attempts.

We use Stripe as our payment processor, trusted by major companies such as Amazon, Lyft, Spotify, and many more. When signing up for a membership, a "Stripe Id" is generated and associated to your account.

No financial credentials / information is stored on our servers.