Help Center / Vehicles

If your vehicle is asleep when you first sign up and connect your Tesla account, we will wait until it has been woken up by you to finalize the vehicle setup process.

We are additionally unable to request data from your vehicle if its status returns as "offline". This typically occurs if your vehicle is somewhere with a weak signal such as a parking garage or underground parking.

Rest assured, we will continue attempting the setup process every minute until successful.