Help Center / Vehicles

A collection of Frequently Asked Questions and more. We're here to help.

Teslascope offers simple and easy to understand modes for controlling how often your vehicle updates. You can also override the idle and "recently updated" polling frequencies within your vehicle settings.

Driving / Charging After Recent Update Idle / Asleep
Chill
The default mode for vehicles.
1 Minute 5 Minutes 15 Minutes
Sleep (hours set) 1
This mode allows you to set specific hours to reduce requests, recommended for avoiding phantom drain.
1 Minute 5 Minutes 60 Minutes
Restful Sleep 1 1 Minute 5 Minutes Never
Scope2
This mode doubles the amount of data we receive, essentially doubling metrics such as battery efficiency and drive tracking.
30 Seconds 1 Minute 1 Minute
Quiet
This mode disables all requests.
Never
1 Only available to premium members. 2 Some factors such as a weak signal or geographical location may delay some requests. Only available to premium members.

Yes, you can manage all of your vehicles under one Teslascope account as long as they are under the same Tesla account.

We provide a way to easily access and control all of your vehicles with ease.

If your vehicle is asleep when you first sign up and connect your Tesla account, we will wait until it has been woken up by you to finalize the vehicle setup process.

We are additionally unable to request data from your vehicle if its status returns as "offline". This typically occurs if your vehicle is somewhere with a weak signal such as a parking garage or underground parking.

Rest assured, we will continue attempting the setup process every minute until successful.

Phantom drain is a term that refers to anything (whether physically or via outside sources) that may cause your vehicle to experience a gradually drain of its range over time. While using Restful Sleep Mode with your vehicle, Teslascope will not cause any phantom drain.

In normal circumstances, most Tesla vehicles (approx. ~98%) will fall asleep if not interacted with during the 15 minute polling period. However, depending on certain scenarios, the vehicle may fail to fall asleep as intended. A few of these can be found below.

  • Cabin Overheat Protection Enabled: This remaining enabled can cause the vehicle to monitor its cabin temperature more often, preventing natural sleep. We recommend disabling this if safe to do so depending on your geographical location.
  • Poor Wifi Connection: If the vehicle's connection to a Wifi network is poor and causes the vehicle to reconnect frequently, it can prevent the vehicle from sleeping. Unless you are expecting a software update or downloading one, we recommend disconnecting your vehicle from Wifi when possible.
  • Within Bluetooth Range of Vehicle: On rare occasion, if your mobile phone is within bluetooth range of your vehicle, it will keep the vehicle awake.
  • Using other 3rd party services in addition to Teslascope: Using other 3rd party services or applications that request information from your vehicle can cause overlapping times for polling and frequently prevent a vehicle from sleeping.
  • Using the iPhone Tesla widget: Using the Tesla widget on your Home Screen (whether on iPhone or iPad) can cause your phone to wake up your vehicle frequently. We always recommend not using this, despite how incredibly convenient it is.

When you add a new vehicle, we may default to HW2.5 if we are unable to automatically determine what HW version is installed in your vehicle based on limited information provided by Tesla.

You can manually adjust this by navigating to your vehicle's debug page which can be found under the "Vehicle" dropdown, or on your vehicle's page.

To reduce the potential of permanently lost data, a vehicle can only be removed manually by our team upon request. Please provide the VIN of the vehicle you wish to be removed. Please note, once removed, all associated data cannot be restored.

Alternatively, you can disconnect your Tesla Account from Teslascope at any time which will leave the vehicle's data in a frozen state and disable all interactions and polling.

Driving Sessions

Yes you can! While all driving sessions default to Private, you can toggle it to Public by clicking the edit icon on a specific driving session's page.

> If your vehicle is set to public, the driving session will appear under "Shared Drives" for other vehicle owners or visitors who view your page.

> If your vehicle is set to private, you can share the URL of the driving session but it will not be listed anywhere.

We recommend setting up locations that you visit frequently in your vehicle. This will change your future drives from "Unnamed Drive" to "Driving from Home".

We recommend adjusting the "Recent Polling Frequency" from 5 minutes (default) to a higher duration to ensure all activity is recorded.

Charging Sessions

Yes you can! While all charging sessions default to Private, you can toggle it to Public by clicking the edit icon on a specific charging session's page. When shared, the map is hidden to ensure privacy if the session took place at a non-Supercharger location.

> If your vehicle is set to public, the charging session will appear under "Shared Charges" for other vehicle owners or visitors who view your page.

> If your vehicle is set to private, you can share the URL of the charging session but it will not be listed anywhere.

Teslascope accurately calculates costs for charging sessions by converting the vehicle's average charging rate (in KW) to kWh and then individually calculates the costs per hour. It is important to note that the displayed kWh for each session is just the energy that made its way into your vehicle's battery and the actual total energy used often differs due to factors such as battery degradation, temperature, and using features such as the AC while charging.

The Equation

First, we must convert the vehicle's charging rate (in kW) to kWh. To do so, we find the average charging rate of each hour a charging session took place within in addition to the total minutes. If a charging session took place for 45 minutes at an average charging rate of 6kW, than we can determine that the total kWh was 4.5.

Using this, we can now select the vehicle's charging rates (plans) that have been set up by the owner and determine the cost. If the cost per kwh is $0.11, then we can assume that the finalized charging cost estimation would be $0.49.