Help Center / Vehicles
A collection of Frequently Asked Questions and more. We're here to help.
How often does vehicle information update?
Teslascope offers simple and easy to understand modes for controlling how often your vehicle updates. You can also override the idle and "recently updated" polling frequencies within your vehicle settings.
| Driving / Charging | After Recent Update | Idle / Asleep | |
|---|---|---|---|
| Chill The default mode for vehicles. |
1 Minute | 5 Minutes | 15 Minutes |
| Sleep (hours set) 1 This mode allows you to set specific hours to reduce requests, recommended for avoiding phantom drain. |
1 Minute | 5 Minutes | 60 Minutes |
| Restful Sleep 1 | 1 Minute | 5 Minutes | Never |
| Scope2 This mode doubles the amount of data we receive, essentially doubling metrics such as battery efficiency and drive tracking. |
30 Seconds | 1 Minute | 1 Minute |
| Quiet This mode disables all requests. |
Never | ||
Does Teslascope support multiple vehicles?
Yes, we do! If you own multiple Tesla vehicles under one Tesla.com account, you can manage them all under a single account. We provide a way to easily access all of your vehicles' information with ease.
Why are my driving sessions missing some data at the beginning?
We recommend adjusting the "Recent Polling Frequency" from 5 minutes (default) to a higher duration to ensure all activity is recorded.
What is "phantom drain"?
Phantom drain is a term that refers to anything (whether physically or via outside sources) that may cause your vehicle to experience a gradually drain of its range over time. While using Restful Sleep Mode with your vehicle, Teslascope will not cause any phantom drain.
Why won't my vehicle finish set up?
We are unable to request data from your vehicle if its status returns as "offline". This typically occurs if your vehicle is somewhere with a weak signal such as a parking garage or underground parking. We will continue attempting this process every minute until successful.
Why won't my vehicle sleep?
In normal circumstances, most Tesla vehicles (approx. ~98%) will fall asleep if not interacted with during the 15 minute polling period. However, depending on certain scenarios, the vehicle may fail to fall asleep as intended. A few of these can be found below.
- Cabin Overheat Protection Enabled: This remaining enabled can cause the vehicle to monitor its cabin temperature more often, preventing natural sleep. We recommend disabling this if safe to do so depending on your geographical location.
- Poor Wifi Connection: If the vehicle's connection to a Wifi network is poor and causes the vehicle to reconnect frequently, it can prevent the vehicle from sleeping. Unless you are expecting a software update or downloading one, we recommend disconnecting your vehicle from Wifi when possible.
- Within Bluetooth Range of Vehicle: On rare occasion, if your mobile phone is within bluetooth range of your vehicle, it will keep the vehicle awake.
- Using other 3rd party services in addition to Teslascope: Using other 3rd party services or applications that request information from your vehicle can cause overlapping times for polling and frequently prevent a vehicle from sleeping.
- Using the iPhone Tesla widget: Using the Tesla widget on your Home Screen (whether on iPhone or iPad) will cause your phone to wake up your vehicle frequently. We always recommend not using this, despite how incredibly convenient it is.