Help Center / Vehicles
A collection of Frequently Asked Questions and more. We're here to help.
How often does vehicle information update?
Teslascope offers simple and easy to understand modes for controlling how often your vehicle updates. You can also override the idle and "recently updated" polling frequencies within your vehicle settings.
| Driving / Charging | Idle / Asleep | ||
|---|---|---|---|
| Chill The default mode for vehicles. |
1 Minute | 15 Minutes | |
| Sleep (hours set) 1 This mode allows you to set specific hours to reduce requests, recommended for avoiding phantom drain. |
1 Minute | 60 Minutes | |
| Restful Sleep 1 | 1 Minute | Never | |
| Scope2 This mode doubles the amount of data we receive, essentially doubling metrics such as battery efficiency and drive tracking. |
30 Seconds | 1 Minute | |
| Quiet This mode disables all requests. |
Never | ||
Does Teslascope support multiple vehicles?
Yes, you can manage all of your vehicles under one Teslascope account as long as they are under the same Tesla account.
We provide a way to easily access and control all of your vehicles with ease. If you've recently purchased a new vehicle, you can refresh your vehicle list via the Tesla Account page.
Why won't my vehicle finish set up?
If your vehicle is asleep when you first sign up and connect your Tesla account, we will wait until it has been woken up by you to finalize the vehicle setup process.
We are additionally unable to request data from your vehicle if its status returns as "offline". This typically occurs if your vehicle is somewhere with a weak signal such as a parking garage or underground parking.
Rest assured, we will continue attempting the setup process every minute until successful.
What is "phantom drain"?
Phantom drain is a term that refers to anything (whether physically or via outside sources) that may cause your vehicle to experience a gradually drain of its range over time. While using Restful Sleep Mode with your vehicle, Teslascope will not cause any phantom drain.
Why won't my vehicle sleep?
In normal circumstances, most Tesla vehicles (approx. ~98%) will fall asleep if not interacted with during the 15 minute polling period. However, depending on certain scenarios, the vehicle may fail to fall asleep as intended. A few of these can be found below.
- Cabin Overheat Protection: While enabled, Cabin Overheat Protection can cause the vehicle to monitor its cabin temperature more often, preventing natural sleep for up to ten hours after parked. We recommend disabling this if safe to do so depending on your geographical location. This is the most frequent cause of delayed vehicle sleep.
- Poor Wifi Connection: If the vehicle's connection to a Wifi network is poor and causes the vehicle to reconnect frequently, it can prevent the vehicle from sleeping. Unless you are expecting a software update or downloading one, we recommend disconnecting your vehicle from Wifi when possible.
- Within Bluetooth Range of Vehicle: On rare occasion, if your mobile phone is within bluetooth range of your vehicle, it will keep the vehicle awake.
- Using other 3rd party services in addition to Teslascope: Using other 3rd party services or applications that request information from your vehicle can cause overlapping times for polling and frequently prevent a vehicle from sleeping.
- Using the iPhone Tesla widget: Using the Tesla widget on your Home Screen (whether on iPhone or iPad) can cause your phone to wake up your vehicle frequently. We always recommend not using this, despite how incredibly convenient it is.
Why does my vehicle have the wrong autopilot hardware shown?
When you add a new vehicle, we may default to HW2.5 if we are unable to automatically determine what HW version is installed in your vehicle based on limited information provided by Tesla.
You can manually adjust this by navigating to your vehicle's settings page which can be found under the "Vehicle" dropdown, or on your vehicle's page.
How can I remove a vehicle from Teslascope?
To reduce the potential of permanently lost data, a vehicle can only be removed manually by our team upon request. Please provide the VIN of the vehicle you wish to be removed. Please note, once removed, all associated data cannot be restored.
Alternatively, you can disconnect your Tesla Account from Teslascope at any time which will leave the vehicle's data in a frozen state and disable all interactions and polling.
Driving Sessions
How is driving efficiency calculated?
Many factors such as frequent acceleration, utilizing climate controls such as air conditioning or seat heaters, as well as outside temperature can impact a drive's total efficiency.
To calculate each drive's efficiency, we consider two values; the true distance traveled (based on your odometer) and the total
range usage reported by your battery. We than use the formula (distance / range used) * 100 to calculate the efficiency percentile.
Example:
If you traveled a total distance of 10 miles and used 12 miles of range, than you drove 83.3% efficiently.
Why do my drives not have a name (Unnamed)?
We recommend setting up locations that you visit frequently in your vehicle. This will change your future drives from "Unnamed Drive" to "Driving from Home".
Why are my driving sessions missing some data at the beginning?
We recommend adjusting the "Recent Polling Frequency" from 10 minutes (default) to a higher duration to ensure all activity is recorded.
Charging Sessions
How are charging costs calculated?
Teslascope accurately calculates costs for charging sessions by converting the vehicle's average charging rate (in KW) to kWh and then individually calculates the costs per hour. It is important to note that the displayed kWh for each session is just the energy that made its way into your vehicle's battery and the actual total energy used often differs due to factors such as battery degradation, temperature, and using features such as the AC while charging.
The Equation
First, we must convert the vehicle's charging rate (in kW) to kWh. To do so, we find the average charging rate of each hour a charging session took place within in addition to the total minutes. If a charging session took place for 45 minutes at an average charging rate of 6kW, than we can determine that the total kWh was 4.5.
Using this, we can now select the vehicle's charging rates (plans) that have been set up by the owner and determine the cost. If the cost per kwh is $0.11, then we can assume that the finalized charging cost estimation would be $0.49.