As a service that interacts with Tesla vehicles, we believe transparency and information is paramount to ensuring a great experience for both vehicle owners and for those who work on them. You can find a collection of questions that may assist with resolving issues below.
Ensure that the vehicle owner is using our Sleep Modes correctly. Teslascope provides two different sleep modes, both of which will prevent any form of sleeping issues exhibited by the vehicle.
Restful Sleep Mode, always recommended and enabled by default, allows for the vehicle to fall asleep naturally. Once asleep, Teslascope will no longer poll nor interact with the vehicle until/unless it has been woken up manually by the owner, either via the Tesla mobile app, or by physical interactions. This is the only mode that ensures no phantom/vampire drain will occur.
Scheduled Sleep Mode, allows for setting a specific period of each day where polling will only occur once per hour. This checks the state of the vehicle once per hour and then allows it to resume sleeping for another 40-45 minutes. With just this mode enabled, there is expected for some degree of phantom/vampire drain to occur, however Restful Sleep Mode will always override this ensuring the vehicle can fall asleep.
As noted by Tesla employees we've spoken to, under normal circumstances, most vehicles will fall asleep within 15 minutes of the last interaction and we've seen this to be true for about 97.3% of vehicles on our service.
If a vehicle isn't falling asleep within this period, we suggest making sure the owner has enabled Restful Sleep Mode and also suggest changing the "Idle Polling Frequency" located under vehicle settings from 15 minutes to 30 minutes.